Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned and operated by The Water Cooler Company Ltd.

If you need to contact us, please e-mail us at contact@thewatercoolercompany.com or call customer services on 0845 500 4455.

Company registration number: 05948569

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

How to place order

When you place an order through our website you use our shopping cart function. Once you have all the goods you need we will redirect you to our Google Shopping cart function where you will make payment. Upon making an order you will receive an email from Google Checkout confirming on your order.


Orders made prior to 3.00pm will be dispatched the same day by either next working day courier or Royal Mail First Class. If the goods are lost or damaged in transit, please let us know promptly. For full details on delivery policy in UK and Europe please view our delivery details page.

Cancellation and Returns

Unwanted or incorrect items

The customer has the right to cancel an order within 7 working days of purchase. Upon choosing to cancel an order, goods must be returned to The Water Cooler Company at the customer’s expense and will be subject to restocking fee. Once the goods have been returned, The Water Cooler Company will inspect the goods in accordance to the following:

    The goods are brand new and are unused and/or undamaged
    The goods are in original packaging and in reasonable, resalable condition
    Returning goods have been received within 14 days since the return was agreed and accepted by The Water Cooler Company
    Goods will be refunded at purchase price minus necessary transportation costs and restocking fee


    Any water cooler or water fountain to be returned should not have been used in any way or exposed to a water supply
    Any water cooler or water fountain returned with damage or marks are non-refundable

Faulty or damaged items

If goods are found to be faulty or damaged upon arrival, customers must report this to The Water Cooler Company as soon as possible. The Water Cooler Company will arrange for collection of goods as soon as reasonably possible. On receipt of returning goods they will be inspected to confirm fault. Once the fault has been confirmed The Water Cooler Company will replace goods or refund the purchase price of the goods. .

If goods are not found to be faulty they will be returned to the customer, at their cost. If they are unwanted the terms will be as previously stated in the “Unwanted or incorrect items” section.

Changes to these terms

We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Customers can receive these terms and conditions by email/fax/letter upon request – please call 0845 500 4455 or email contact@thewatercoolercompany.com.