Installation & Maintenance Information
All information regarding how to install and maintain your water product can be found here.
In the unlikely event that you experience a problem with your water dispenser, we commit to dealing with it immediately.
If you have any problems with your product, please contact one of our sales team on 0800 731 1491 and we will help you.
Bottled Water Coolers
Installation
Anyone can install a Bottled
Water Cooler, just plug in and go! Simply position your Bottled Water Cooler nearby
an electricity point and out of direct sunlight. Make sure to purchase our 15 or 19L
bottled water and place the bottle on the
top.
Maintenance
Bottled Water Coolers must be sanitised
regularly according to the procedures set out by The British Water Cooler
Association. For purchased water coolers, we recommend that customers purchase a Sanitisation Kitand sanitise their water
cooler every three months to prevent bacterial or other microbial growth and ensure
the cooler is clean and hygienic. You can also use our Sanitisation Servicewhich will ensure the
long-term integrity of your water cooler.
Repairs & Replacements
In the unlikely
event that you experience a problem with your Bottled Water Cooler, we offer a
call-out service and commit to dealing with it as soon as possible. We are dedicated
to providing excellent service and will repair or replace your broken water cooler
at an additional cost to ensure minimum disruption and inconvenience. We provide a one-year manufacturers warranty on our water coolers
provided that customers have them maintained and sanitised regularly. To
arrange a call-out, please contact one of our sales team on 0800 731 1491.
Top
Tip:If your water cooler is not dispensing water as it should, the issue
might be an airlock. Open the tap (with something under it) and then squeeze the
bottle to force the airlock through.
Plumbed Water
Coolers
Installation
We recommend
that you get your mains-fed water cooler installed by a professional. We can install
your water cooler nationwide with our team of trained engineers. After a site survey
has been completed, we can arrange for one of our specialist engineers to install
your mains-fed water cooler in an agreed location. It is important to consider
access to a potable mains water supply nearby and an electricity point near your
proposed water cooler site. A mains-fed water cooler must ideally be positioned
within 2 metres from the mains water supply without the need for additional
plumbing, although we can install additional plumbing if your desired water cooler
location is more than 2 metres away from the mains water.
Contact
us for more information about our professional installation
service
Drinking
Water Fountains
Installation
The Water Cooler Company can
install your Drinking Water Fountain nationwide by our team of trained engineers.
After a site survey has been completed, we can arrange for one of our specialist
engineers to install your drinking fountain in an agreed location. It is important
to consider access to a potable mains water supply and waste drainage nearby your
proposed Drinking Water Fountain site.
Maintenance
To
ensure the prolonged integrity of your unit, we recommended that you install a water
filter. These devices help to filter the mains supply of harmful contaminants for
both the consumer and the machine. Water Filters are included in our Installation
Service which you can arrange by contacting us. All Drinking Water Fountains should
be sanitised and have their filters changed every six months by one of our trained,
experienced engineers via our Maintenance Contract. We strongly advise that you
purchase our Drinking Water Fountain Maintenance
Contractwhich will keep your fountain
maintained.
Repairs &
Replacements
In the unlikely event that you experience a problem with
your Drinking Water Fountain, we offer a call-out service and commit to dealing with
it as soon as possible. We are dedicated to providing excellent service and will
repair or replace your broken drinking water fountain at an additional cost to
ensure minimum disruption and inconvenience. To arrange a call-out, please contact
one of our sales team on 0800 731 1491.
Bottle
Filling Stations
Installation
The Water Cooler Company can
install your Bottle Filling Station nationwide by our team of trained engineers.
After a site survey has been completed, we can arrange for one of our specialist
engineers to install your water cooler in an agreed location. It is important to
consider access to a portable mains water supply and waste drainage nearby your
proposed Bottle Filling Station site. We recommend contacting our office for
detailed advice before making a purchase.
Maintenance
We
advise that you use a water filter with your Bottle Filling Station to ensure
reduced impurities in your water as well as the prolonged integrity of your unit.
Water Filters are included in our Installation Service which you can arrange by
contacting us.We sell a range of Water
Filters which prolong the lifespan of your unit and improve the taste of the
water. All Bottle Filling Stations should be sanitised and have their filters
changed every six months by one of our trained, experienced engineers via our
Maintenance Contract. We strongly advise that you purchase our Bottle Filling
Station Maintenance Contractwhich will keep
your unit maintained.
Repairs &
Replacements
In the unlikely event that you experience a problem with
your Bottle Filling Station, we offer a call-out service and commit to dealing with
it as soon as possible. We are dedicated to providing excellent service and will
repair or replace your broken bottle filling station at an additional cost to ensure
minimum disruption and inconvenience. To arrange a call-out, please contact one of
our sales team on 0800 731 1491.
Hot
and Cold Taps
Installation
The
Water Cooler Company can install your Hot and Cold Taps nationwide by our team of
trained engineers. After a site survey has been completed, we can arrange for one of
our specialist engineers to install your tap in an agreed location. It is important
to consider access to a mains water supply near your proposed tap location. After a
site survey, we will contact you with more details about
installation.
Maintenance
Please contact us to discuss
Maintenance Contracts for Hot & Cold Taps as these differ depending on the
product.
Repairs &
Replacements
In the unlikely event that you experience a problem with
your Hot and Cold Taps, we offer a call-out service and commit to dealing with it as
soon as possible. We are dedicated to providing excellent service and will repair or
replace your broken taps at an additional cost to ensure minimum disruption and
inconvenience. To arrange a call-out, please contact one of our sales team on 0800 731 1491.
Top Tip: If it is a hot tap which is not
working, it may be blocked by scale. In this case, the machine will have to be
cleaned.
Under Sink Chillers
Installation
The Water Cooler Company can
install your Under Sink Chiller nationwide by our team of trained engineers. After a
site survey has been completed, we can arrange for one of our specialist engineers
to install your under sink chiller in an agreed location. It is important to
consider access to a mains water supply near your proposed tap location. After a
site survey, we will contact you with more details about installation. Please note
that our Under Sink Chillers do not come with a tap and you will need to purchase
the tap separately.
Maintenance
A
water filter can be attached to Under Sink Chillers to ensure the purity of the
drinking water to ensure that premium quality, filtered drinking water is dispensed
through the tap. Please contact us to discuss Maintenance Contracts for Under Sink
Chillers as these differ depending on the product.
Repairs & Replacements
In the unlikely
event that you experience a problem with your Under Sink Chiller, we offer a
call-out service and commit to dealing with it as soon as possible. We are dedicated
to providing excellent service and will repair or replace your broken under sink
chiller at an additional cost to ensure minimum disruption and inconvenience. To
arrange a call-out, please contact one of our sales team on 0800 731 1491.