Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned and operated by The Water Cooler Company Ltd.

If you need to contact us, please e-mail us at contact@thewatercoolercompany.com or call customer services on 0845 500 4455.

Company registration number: 05948569

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

How to place order

When you place an order through our website you use our shopping cart function. Once you have all the goods you need we will redirect you to our Google Shopping cart function where you will make payment. Upon making an order you will receive an email from Google Checkout confirming on your order.

Delivery

Delivery costs are included in the price listed on our website. Orders made prior to 3.00pm will be dispatched the same day by either next working day courier or Royal Mail First Class. If the goods are lost or damaged in transit, please let us know promptly. For full details on delivery policy in UK and Europe please view our delivery details page.

Cancellation and Returns

This policy does not apply to the following goods, which are exempt from the right to cancel: not applicable.

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us at your own expense.

You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights for example, if goods are faulty or misdescribed.

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Changes to these terms

We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Customers can receive these terms and conditions by email/fax/letter upon request – please call 0845 500 4455 or email contact@thewatercoolercompany.com.